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Troubleshooting

Encountering Errors with PhonePOS? Let’s Troubleshoot!

Check Security Measures​

First, ensure that the issue isn’t caused by any security measures listed in Security-Checks.

Prepare Support Ticket​

If you’re confident that no security measures are triggering the issue, follow the guides below to accumulate all logs. After finishing all tasks, send an inquiry per email to our Integration Support.

1. Collect PhonePOS API Logs​

If you use the PhonePOS API, please collect its log output using this functionality. Please attach the captured API logs to the support email.

2. Collect Logcat Logs​

Remove any package filter in Android Studio, reproduce your case and persist the logcat logs. Alternatively, open your terminal, capture using adb logcat > logcat.txt, reproduce your problem and stop with Ctrl+C. Please attach the captured logcat logs to the support email.

3. Submit Terminal Logs​

Terminal Logs are not openly accessible. The actions below trigger an automatic report of the internal PhonePos SDK logs to our support. You just need to execute the SDK log submission, until further notice there is nothing to attach to the support email in this step.

Option A:
Through an API call, see here.

Option B:
Through the settings page, see instructions below.

  1. Open PhonePOS either by
    • directly opening the PhonePOS APK (if possible)
    • calling showStatusAndSettings
    • clicking the unfolded Terminal Management notification
notifications
  1. Navigate to the settings by clicking the gear icon
gear
  1. Report all SDK logs to our support using the Submit Terminal Logs button
submit